Privacy Policy

Privacy Policy


The Company (Firehouse Roofing LLC) values the privacy of our customers and is committed to protecting it. This Privacy Policy explains how we collect, use, and share information obtained from The Customer. This policy also complies with all state and federal laws in the United States regarding the collection, use, and protection of personal information


By using the website (firehouseroofingny.com), The Customer agrees to the terms of this Privacy Policy. If The Customer does not agree with this Privacy Policy, please do not use our website.



Information Collection


The Company may collect personal information from The Customer when they provide it voluntarily on our website, such as filling out a form or subscribing to a newsletter. We may collect non-personal information, such as browser type, IP address, and referring site.



Information Use


The Company may use the information collected to:

  • Improve our website and services.
  • Communicate with The Customer and respond to inquiries.
  • Advertise to The Customer through Facebook Ads with Meta.
  • Provide requested services or information.



Information Sharing


The Company may share The Customer's information with trusted third parties, such as Facebook and its affiliates, to facilitate Facebook Ads with Meta. We may also share information with service providers who assist us in operating our website and conducting business activities, such as payment processing or shipping. We will not sell, rent, or trade The Customer's information to any third party for marketing purposes without their explicit consent.


We may also disclose personal information in response to legal requests, such as subpoenas or court orders, or to comply with applicable laws, regulations, legal processes, or government requests.



Information Security


The Company takes reasonable measures to protect The Customer's information from unauthorized access, use, or disclosure. We use SSL encryption technology to protect personal information transmitted over the internet.


However, please be aware that no security measures are 100% effective, and we cannot guarantee the security of The Customer's information.



Data Retention


We will retain The Customer's personal information for as long as necessary to fulfill the purposes for which it was collected unless a longer retention period is required or permitted by law.



  1. SMS Consent Communication:


    The information 845-244-4605 obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

 

    2.   Types of SMS Communications:

       If you have consented to receive text messages from Firehouse Roofing, you may receive messages related to the following:

  • Estimate Request Follow-Up
  • Roof Inspection Scheduling
  • Appointment Reminder
  • Appointment Confirmation
  • Project Status Update

 

   3.   Message Fréquence

 Message frequency may vary depending on the type of communication. For example, you may receive up to 3 SMS messages per week related to  your Estimate Request Follow-Up, Roof Inspection Scheduling, Appointment Reminder, Appointment Confirmation, Project Status Update.

 

4. Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

 

5. Opt-In Method:

  • You may opt-in to receive SMS messages from Firehouse Roofing in the following way: Verbally over the phone.

 

6. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

 

*Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.


7. Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at www.firehouseroofingny.com

  • Additional Options: Call 845-244-4605

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms


8. Standard Messaging Disclosures:

Message frequency may vary


Changes to this Privacy Policy


The Company may update this Privacy Policy from time to time, and any changes will be reflected on our website. The Customer is encouraged to periodically review this Privacy Policy to stay informed about how we collect, use, and protect their information.



Contact


If The Customer has any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at (845) 244-4644.